Get in touch
Questions about an order, sizing, or just want to say hello? A real person from our London team replies, every time.
Customer support
How to reach us directly, and when we are available.
Send us a message
We aim to reply within 1 to 2 business days.
FAQs
Frequently asked questions
Quick answers to the questions we are asked most.
How quickly will you reply to my message?
We reply within 1 to 2 business days, Monday to Friday.
Can I change or cancel an order after checkout?
Email us straight away with your order number. We process orders quickly, so changes are not guaranteed once an order is being packed, and we cannot stop a dispatched order. You can return it once it arrives. If you entered the wrong shipping address, email us immediately with the correct one - if it has not shipped we can update it.
Where is my order?
Free tracked delivery on every order. We dispatch in 3 to 4 business days, and delivery usually takes a further 3 to 8 days. Tracking can take 24 to 48 hours to start updating after dispatch. We cannot guarantee arrival on a specific date. If it is past the upper end of that window, email us with your order number and we will investigate with the carrier.
How do I return or exchange an item?
You have 30 days from delivery. Email support@oliverandblake.com with your order number and we will send you the return address. Please contact us before sending anything back. If an item is damaged, faulty or not what you ordered, we cover the return postage. For a change of mind, return postage is yours, and we recommend a tracked service.
How do I find the right size?
Every product page carries a size guide with measurements for that item.