HELP
Frequently asked questions
Straight answers to the questions we're asked most.
Returns, exchanges and refunds
Email support@oliverandblake.com with your order number and what you'd like to return. You have 30 days from delivery. If something is faulty, damaged or wrong, add a photo. We'll reply with the return address and next steps.
Items need to come back unworn and unwashed, with tags on, in their original packaging, and with anything that came with them. Trying something on as you would in a shop is fine. Sale and clearance items are final sale for change of mind, and the product page says so before you buy. Underwear can't be returned once worn or unsealed, for hygiene reasons. None of this applies if an item is faulty or wrong.
Yes. Email us your order number and the size you'd like, and we'll help you pick the right one before you send anything back. Once the original reaches us, we send out the new size. Return postage works the same as any change of mind return.
For change of mind returns, you arrange and pay for postage yourself. We don't provide a prepaid label. We recommend a tracked service, as the item is your responsibility until it reaches us. If it's faulty, damaged or wrong, we cover the cost, so email us before sending it. Nothing is taken off your refund for delivery, as that's free.
To our international warehouse in China. Email us before sending anything and we'll give you the address. We can't process returns sent anywhere else.
Email us within 30 days of receiving it, with your order number and a photo. You're entitled to a replacement or a full refund. We'll usually offer a replacement first, but you can choose a refund instead, and we cover the return cost. This applies to everything, including sale, clearance and underwear. If a genuine manufacturing fault shows up later, get in touch and we'll look at a repair, replacement or partial refund. In the UK, your rights on faulty goods can last up to six years.
Photos let us sort a faulty or wrong item quickly, usually without you sending it back first. Send one of the item, a clear one of the problem, and the label or packaging if relevant, with your order number.
We check your return when it arrives and let you know. Store credit is issued within 14 days of us receiving it, and refunds within 14 days of receiving and inspecting it. Your bank may take a few more business days to show it. Not heard from us? Email your order number and return tracking number.
It depends where you ordered from.
UK and EU: you can cancel within 30 days of receiving your order for a full refund to your original payment method. You pay return postage.
US, Canada, Australia and everywhere else we ship: change of mind returns are refunded as store credit, valid for 12 months, rather than to your original payment method. Where your local law says otherwise, that law applies.
Faulty, damaged or wrong items, anywhere: you're entitled to a replacement or a full refund to your original payment method.
Delivery and tracking
Orders placed before 2pm EST on a business day start processing that day. Processing takes 3 to 4 business days, then delivery typically takes 3 to 6 more, so most orders arrive in 6 to 10 business days. These are estimates, not guarantees, and weather or carrier delays can affect them.
We email it when your order is dispatched. Check your spam folder if you can't see it. Still nothing within 5 business days of ordering? Email us and we'll resend it.
Most orders arrive on time, but weather, carrier delays or busy periods can occasionally slow things down. We'll email you if we know about a big delay. If your order is past its estimated window, email us your order number and we'll chase the carrier.
Orders usually arrive together, but once in a while an item ships from a different warehouse and arrives separately. If the rest hasn't turned up within a few days, email us your order number and we'll find it.
Check with others at your address, your neighbours and your local carrier office, as parcels are often left somewhere safe nearby. Still missing? Email us within 7 days of the delivery date and we'll investigate.
Not at the moment. Every order ships free with tracked standard delivery, so we can't promise a specific arrival date. If you have a deadline, allow 6 to 10 business days.
We ship to the US, UK, Canada, Australia, Austria, Belgium, France, Germany, Greece, Ireland, Italy, the Netherlands, Portugal and Spain. We cover all import duties, customs charges and taxes, so there's nothing extra to pay. We deliver to homes, businesses and US PO Boxes, but not to APO or FPO addresses.
National carriers including USPS, UPS and FedEx, chosen automatically based on your address.
Orders and changes
Email us your order number as soon as you can. Orders usually move to dispatch within about 48 hours, so if you catch us before then we can normally cancel and refund in full. Once it's dispatched we can't stop it, but you can still return it within 30 days.
Email us straight away with your order number and the correct address. We can't guarantee a change once it's dispatched. If a parcel comes back because the address was wrong, we'll contact you to resend it, where a new shipping charge may apply, or refund you in full. We hold returned parcels for 14 days.
Email us your order number as soon as you can. If you catch us within about 48 hours, before dispatch, we can normally change or cancel it. After that, you can return anything you didn't want within 30 days.
Often, yes. We restock most days, so sizes frequently come back, but we can't promise a particular size or colour will. Waiting on something specific? Email us and we'll tell you where it stands.
Check your spam folder first. Still nothing? Email us the name and address you used at checkout and we'll find your order.
Sizing, materials and care
Our size guide has measurements for every category, in inches or centimetres. Everything is US sizing: clothing is sized XS to 6XL by body measurement, and footwear is standard US sizes with foot length to check against. Unsure of your size or between sizes? Always size up.
In the size guide, with a note under each table on how to measure. It also opens from any product page. Lengths are listed on each product.
Follow the care label first. Generally, wash clothing cold with similar colours and lay flat or hang to dry. Wipe footwear with a soft, dry cloth and keep it away from heat and damp.