Frequently asked questions

Items need to come back unused, unworn and unwashed, in their original condition with all tags still attached and in their original packaging, along with anything that came with them such as parts, accessories or free promotional items. You are welcome to handle an item as you would in a shop to check it is what you wanted. Sale and clearance items are final sale and cannot be returned if you simply change your mind, and this is marked on the product page before you buy. Underwear cannot be returned once it has been worn, tried on or removed from its sealed packaging, for hygiene reasons. Neither exclusion applies to faulty or incorrect items.

Yes. Email support@oliverandblake.com with your order number and the size you would like instead, and we will talk it through with you before you send anything back, so you end up with the right size rather than guessing twice. Send the original item back to us, and once it reaches us we send the new size out to you. Return postage on the original item works the same way as any change of mind return, so that part is covered below.

For change of mind returns, you arrange and pay for the return yourself. We do not provide a prepaid return label, so you are free to use whichever service suits you. We recommend a tracked one, because the item stays your responsibility until it reaches us and we cannot process a return for something that does not arrive. If an item is faulty, damaged or incorrect, that is different: we cover the cost of getting it back to us so you are not left out of pocket, so email us before you send it and we will sort that out with you. Because standard shipping is free on every order, there are no outbound shipping charges taken off your refund.

Returns go to our international warehouse in China. Email support@oliverandblake.com before sending anything back and we will give you the correct address. Please do not send a return anywhere else, as we cannot process items that do not reach that warehouse.

Email support@oliverandblake.com within 30 days of receiving it, with your order number and a photograph of the issue. You are entitled to a replacement or a full refund. We will usually offer a replacement first so you get the item you wanted, but you can choose a refund instead, or if a replacement is not available. We cover the cost of returning the item. This applies to everything we sell, including sale, clearance and underwear. If a genuine manufacturing fault appears later, contact us and we will look at a repair, replacement or partial refund depending on the item and the fault. In the United Kingdom your rights on faulty goods can run up to six years from purchase.

Photographs let us resolve a faulty or incorrect item quickly, usually without you having to wait for the item to travel back to us first. Send a photo of the item, a clear photo of the problem itself, and where it is relevant the size or material label and the packaging. Attach them to your email to support@oliverandblake.com along with your order number.

Once your return reaches us we inspect it and let you know the outcome. Store credit is issued within 14 days of us receiving the item. Refunds to your original payment method are processed within 14 days of us receiving and inspecting it. After we process a refund it can take a few more business days for your bank or card provider to show it. If you have not heard from us within that window, email support@oliverandblake.com with your order number and your tracking number for the return.

It depends where you are ordering from, so please read the part that applies to you.

United Kingdom and European Union: you have a statutory right to cancel within 30 days of receiving your goods, and we refund the full price you paid, to your original payment method. Standard delivery is free, so there is nothing deducted for outbound shipping. You cover the cost of sending the item back.

United States, Canada, Australia and other countries we ship to: approved change of mind returns are refunded as store credit to the value of the items returned, valid for 12 months from the date it is issued. We do not issue cash refunds to the original payment method for change of mind returns from these regions. Where your local or state law requires otherwise, that law applies.

Faulty, damaged or incorrect items are different. Everywhere in the world, you are entitled to a replacement or a full refund to your original payment method.

Orders placed before 2:00 PM EST on a business day begin processing the same day. Processing takes 3 to 4 business days before dispatch, then transit is typically 3 to 6 business days, so most orders arrive around 6 to 10 business days after you order. Business days exclude weekends and public holidays. These are estimates rather than guarantees and can vary with carrier conditions or severe weather.

As soon as your order is dispatched we email you a shipping confirmation with your tracking number and a link to follow the parcel. If you cannot find it, check your spam or junk folder first. If you still have no tracking within 5 business days of ordering, email support@oliverandblake.com and we will resend your details.

Most orders arrive inside the estimated window, but a parcel can occasionally take longer because of severe weather, carrier disruption or busy seasonal periods. If we know about a significant delay affecting your order we will email you. If your order has passed the estimated window, email support@oliverandblake.com with your order number and we will chase it with the carrier.

Most of our stock sits in one place, so orders usually arrive together. Once in a while an item is held at a different warehouse and ships separately, which means it arrives on its own and slightly apart from the rest of your order. If the missing part has not turned up within a few days of the first parcel, email support@oliverandblake.com with your order number and we will track down where it is.

First please check with anyone else at your address, with your neighbours, and with your local carrier office, as parcels are often left safe or taken in nearby. If it is still missing, email support@oliverandblake.com within 7 days of the date it was marked delivered and we will investigate with the carrier.

Every order ships with Standard Tracked Delivery, which is free on all orders. We do not currently offer an express or guaranteed date service, so we cannot promise arrival by a specific date. If you have a deadline, please order with enough time for the 6 to 10 business day estimate.

We ship to the United States, United Kingdom, Canada, Australia, Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal and Spain. We cover any import duties, customs charges and taxes that apply, so there is nothing further to pay on delivery. We deliver to residential and business addresses, and to PO Boxes in the United States. We do not deliver to addresses outside the countries listed, or to APO and FPO military addresses.

We work with established national carriers including USPS, UPS and FedEx. The carrier handling your parcel is chosen automatically based on your delivery address and the services available in your area.

Email support@oliverandblake.com with your order number as soon as possible. Orders usually move into dispatch within about 48 hours, so if you reach us inside that window we can normally cancel and refund in full. Once an order has been dispatched we cannot stop it in transit, but you can still return it under the 30 day returns policy for your region.

Please check your address carefully at checkout, as we begin processing quickly. If you spot a mistake, email support@oliverandblake.com immediately with your order number and the correct address. Once an order has been dispatched we cannot guarantee the address can be changed. If a parcel comes back to us because the address was wrong or incomplete, we will contact you to either resend it to a confirmed address, where a new shipping charge may apply, or refund your order in full. We hold returned parcels for 14 days while we wait to hear from you.

Email support@oliverandblake.com with your order number as soon as possible. Orders usually move into dispatch within about 48 hours, so if you reach us inside that window we can normally amend or cancel the order. Once it has been dispatched we cannot change it, but you can return anything you did not want under the 30 day returns policy for your region.

Often, yes. We restock as regularly as we can, most days in fact, so a size that has sold out will frequently return before long. We cannot promise a specific size or colour will come back, as it depends on what our suppliers can send us. If there is something particular you are waiting for, email support@oliverandblake.com and we will tell you where it stands.

Check your spam or junk folder first, as confirmation and dispatch emails sometimes land there. If it still has not arrived, email support@oliverandblake.com with the name and address you used at checkout and we will find your order and resend the details.

Our size guide carries the key measurements for every category: men's tops, bottoms and footwear, women's tops, bottoms and footwear, and ring sizes. You can switch every table between inches and centimetres. Women's tops and bottoms list UK and US sizes alongside the measurements, and footwear lists UK, US and EU alongside foot length, where the conversions are approximate so we recommend going by foot length. Men's tops and bottoms are lettered XS to XXXL with the measurements beside them. If you are between sizes, size up.

Open the size guide

Every category has its own table in the size guide, with the key measurements listed and a how to measure note underneath explaining exactly where to take each one. You can switch between inches and centimetres. The same guide opens directly from any product page, so you can check the measurements against the item you are looking at without leaving it.

Open the size guide

Care notes sit under each category in the size guide. As a general rule, clothing is machine wash cold with similar colours, then lay flat or hang to dry to keep its shape. Footwear should be wiped clean with a soft dry cloth and stored away from direct heat and damp. Where an item has its own care label, follow that first.

Open the size guide

Email support@oliverandblake.com and a real person will reply, normally within 1 to 2 business days. You can also call +44 7537 171591. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM UK time. Our registered address is 15 Cowley St, London SW1P 3LZ.