FAQ

Clear answers about shipping, returns, and support

How long does shipping take?

Processing takes 1–2 business days, Monday to Friday.
Delivery takes 3–6 business days after your order ships.
The total estimated time from order to delivery is 4–8 business days.

What are the shipping costs?

Standard tracked shipping is free on all orders.
Every order includes a tracking code so you can follow your package from dispatch to delivery.

Do you ship internationally?

Yes. We currently ship to the following countries:
United States, Australia, Canada, Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, and Spain.

Which carrier will deliver my order?

We ship with USPS, UPS, and FedEx.
The carrier is selected based on your location and service availability.

How do I track my order?

Once your order is dispatched, you’ll receive an email with your tracking number.
You can also track your order via the Track Order page on our website.

What if there is a delay?

Delays may occur due to carrier service issues, severe weather, high seasonal volumes, or other circumstances beyond our control.
If we are aware of a significant delay, we will notify you as soon as possible.

I entered the wrong address. What happens now?

Please contact us as soon as possible.
If an order is returned due to an incorrect or incomplete address, we will arrange re-shipment once contacted. Additional shipping charges may apply.

My tracking says delivered but I didn’t receive it

Once a package is marked as delivered by the carrier, it is considered fulfilled.
If your order cannot be located, please contact the carrier directly and notify us at support@oliverandblake.com. We will assist where possible.

What is your return policy?

You can return items within 60 days of delivery.

Returned items must be:

  • New and unused

  • Unworn and unwashed

  • With all original tags attached

  • In original packaging

  • Accompanied by proof of purchase

How do I start a return?

Email support@oliverandblake.com with your order number and reason for return.
If approved, we’ll send you return instructions and shipping details.

Do you provide a return label?

Customers are responsible for return shipping costs for standard returns (e.g., change of mind). However, if your order arrived damaged, defective, or incorrect, we will cover the shipping costs.
We do not provide prepaid return labels.
We recommend using a tracked service. There are no restocking fees.

Can I exchange for a different size or color?

We do not process direct exchanges.
Please request a return for the original item and place a new order for the item you’d like.

My order arrived damaged or incorrect

Please contact us right away with your order number and photos if possible.
We’ll review the issue and arrange a suitable resolution, such as a replacement or refund.

Can I cancel my order?

Orders can only be cancelled before they are sent to our warehouse for processing.
If your order has been packed or shipped, please wait for delivery and then initiate a return.

When will I receive my refund?

Once your return is received and inspected, we’ll notify you of the decision.
Approved refunds are issued to the original payment method within 3 business days.
Your bank or card provider may take up to 7 additional business days to post the funds.

If it has been more than 10 business days since approval, please contact us.

How can I contact support?

If you have questions or need assistance, please contact us:

Email: support@oliverandblake.com
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM EST