Shipping policy

1. Order Processing

Orders placed before 2:00 PM Eastern Standard Time (EST) on a business day begin processing the same day. Orders placed after 2:00 PM EST, or on a weekend or public holiday, begin processing on the next business day.

Our standard processing time is 3 to 4 business days before dispatch. During busier periods, such as holidays or new launches, processing can take a little longer, and we'll always let you know about any significant delays.

As soon as your order leaves us, you'll receive a confirmation email with your tracking details.

2. Shipping Methods and Timeframes

Every order ships with Standard Tracked Delivery.

  • Processing time: 3 to 4 business days
  • Transit time: 3 to 6 business days after dispatch
  • Total estimated delivery: approximately 6 to 10 business days from the date of purchase

Business days exclude weekends and public holidays. These timelines are estimates rather than guarantees, and can occasionally vary due to carrier conditions, severe weather or other circumstances outside our control. If your order runs past this window, see Section 8.

3. Shipping Costs

We offer Free Standard Tracked Shipping on every order, with no minimum spend. The price you see at checkout is the final price you pay.

We also cover any import duties, customs charges and taxes that apply to your order. There's nothing further to pay on delivery.

4. Tracking and Notifications

Once your order is dispatched, you'll receive a shipping confirmation email with your tracking number and a link to follow your parcel from dispatch through to delivery.

If you can't find your tracking email, please check your spam or junk folder first. If you still haven't received tracking within 5 business days of placing your order, contact us at support@oliverandblake.com and we'll resend your details promptly.

5. Carriers We Use

We partner with reliable national carriers such as USPS, UPS and FedEx to deliver your order securely. The carrier handling delivery is determined automatically by your delivery address and the service available in your area.

6. Delivery Areas

We ship from our international fulfillment centers to the following countries: United States, United Kingdom, Canada, Australia, Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal and Spain.

We deliver to standard residential and business addresses. For shipments to the United States, we can also deliver to PO Boxes. We don't currently deliver to addresses outside the countries listed above, or to APO/FPO military addresses.

7. Incorrect or Incomplete Addresses

Please check your delivery address carefully before completing your order, as we begin processing quickly. It's the customer's responsibility to provide an accurate, complete shipping address at checkout. Once an order has been dispatched, we can't guarantee the address can be changed.

If a parcel is returned to us because the address was incomplete or incorrect, or because it wasn't collected in time from a pickup point, we'll contact you with two options:

  • We resend the order to a confirmed correct address. A new shipping charge may apply, since the original delivery was unsuccessful for a reason outside our control.
  • We refund your order in full.

We'll hold a returned parcel for 14 days while we wait to hear from you. If we haven't heard back within that time, we'll treat the order as cancelled and issue a full refund.

8. Delivery Issues and Delays

Most orders arrive within the expected timeframe. Occasionally a parcel takes longer due to severe weather, carrier disruptions or high seasonal volumes. If we become aware of a significant delay affecting your order, we'll let you know by email as soon as we can.

If your tracking shows your order as delivered but you can't find it, please first check with anyone else at your address, your neighbours and your local carrier office. If it remains missing, contact us at support@oliverandblake.com within 7 days of the marked delivery date so we can investigate.

9. Damaged or Lost Packages

If your order arrives damaged or appears lost in transit, please email support@oliverandblake.com with your order number and photos where applicable. We'll coordinate with the carrier and, where needed, send a replacement or process a refund in line with our Return and Refund Policy.

10. Contact Information

For anything regarding shipping, delivery or tracking, please contact our support team:

We aim to respond to every enquiry within 1 to 2 business days.