Shipping policy

Oliver & Blake Shipping Policy

Last updated: June 3, 2026

At Oliver & Blake, we want your order to reach you as smoothly and predictably as possible. This policy explains where we ship, how long delivery takes, what it costs, and what happens if something goes wrong. It should be read alongside our Returns and Refund Policy and our Privacy Policy.

1. Where We Ship

We ship from our international fulfillment centers to the following countries: United States, United Kingdom, Canada, Australia, Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, and Spain.

We deliver to standard residential and business addresses. For shipments bound for the United States, we can also deliver to PO Boxes.

2. Order Processing and Dispatch

We aim to process and dispatch every order within 1 to 3 business days of it being placed. We dispatch Monday to Saturday, excluding public holidays.

  • Orders placed on a weekend or public holiday begin processing on the next business day.

  • As soon as your order leaves us, you will receive a confirmation email with your tracking details.

Please note that during certain peak and international holiday periods, most notably from late January to mid-February, processing and transit can take noticeably longer than usual. When this affects current orders, we will state so clearly on the website so you always know what to expect before you buy.

3. Delivery Times

All delivery estimates are given in business days (Monday to Friday, excluding public holidays) and start from the day your order is dispatched, not the day it is placed. This transit window is in addition to the processing time outlined in Section 2.

  • Standard Transit Time: 8 to 18 business days.

  • Typical Delivery Window: Most orders arrive comfortably within 10 to 14 business days.

These timelines are estimates based on our real delivery data and typical carrier performance. The large majority of orders arrive within these windows. Delivery times are estimates rather than guarantees, because the final stage of delivery is handled by national postal carriers or regional courier networks and can occasionally run longer for reasons outside our control, such as weather, carrier backlogs, or customs inspections. If your order runs past this window, please see Section 7.

4. Shipping Cost

We are proud to offer Free Standard Tracked Shipping on every order, to all destinations, with no minimum spend required. The price you see at checkout is the final price you pay.

5. Duties, Taxes, and Customs

You will not be asked to pay anything extra when your order is delivered. We cover any import duties, customs charges, and import taxes that apply to your order, ensuring the amount you pay at checkout is the full and final cost. There is nothing further to pay on delivery or collection in any country we ship to.

6. Tracking Your Order

Every order is sent with a tracking number. Once your order is dispatched, you will automatically receive an email with your tracking details and a link to follow your parcel from dispatch through to delivery.

If you cannot find your tracking email, please check your spam or junk folder first, then contact us at support@oliverandblake.com and we will promptly resend your tracking details.

7. Delayed Orders

Most orders arrive comfortably within the estimated window. Occasionally a parcel takes longer due to carrier service issues, severe weather, high seasonal volumes, or other circumstances beyond our control. If we are aware of a significant delay affecting your order, we will let you know as soon as possible.

If your order has not arrived within 18 business days of dispatch, please contact us at support@oliverandblake.com. We will open an enquiry with the carrier to locate your parcel and keep you updated. If the carrier's investigation confirms the parcel is genuinely lost in transit, we will resend your order or provide a full refund, whichever you prefer.

8. Parcels Marked Delivered But Not Received

If your tracking shows your order as delivered but you cannot find it, please:

  • Check with anyone else at your address, your neighbours, and your local carrier depot.

  • Contact the carrier directly to open an enquiry, as they hold the definitive proof and specific details of the delivery.

  • Let us know at support@oliverandblake.com, and we will assist you wherever we can.

9. Incorrect Addresses and Orders Returned to Us

Please check your delivery address carefully before completing your order, as we begin processing quickly. If you notice a mistake, contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the address can be changed or corrected.

If an order is returned to us because the address was incomplete or incorrect, or because it was not collected in time from a local pickup point, we will contact you and you can choose one of the following options:

  • We resend the order to a confirmed correct address (the cost of this second delivery may be covered by you, since the original delivery was unsuccessful for a reason outside our control).

  • We refund your order in full.

We will hold a returned parcel for 14 days while we wait to hear from you. If we have not heard back within that time, we will treat the order as cancelled and issue a full refund.

10. Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us at support@oliverandblake.com as soon as possible with clear photos of the issue, and we will put it right. Your full options and rights for damaged, faulty, or incorrect items are explicitly set out in our Returns and Refund Policy.

11. Contact Details

For anything regarding shipping, delivery, or tracking, please contact our support team at:

  • Brand Name: Oliver & Blake

  • Physical Address: 15 Cowley St, London SW1P 3LZ

  • Phone Number: +44 7537 171591

  • Email Support: support@oliverandblake.com

  • Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (Local UK Time)

We aim to respond to every enquiry within 1 to 2 business days.